PDF version here.

Skills

Proficient in Excel, Google Workspace, SQL, and R. Basic understanding of Python and Tableau. Strong analytical and problem-solving skills. Communicative and team-oriented professional.

Education

Coursera — Online — Mar 2024

Google Data Analytics Professional Certificate

Frankfurt University of Applied Sciences — Frankfurt, Germany — Aug 2013 - Jul 2014

Exchange Program in Telecommunications Engineering

Universidade Federal do Rio Grande do Sul — Porto Alegre, Brazil — Mar 2010 - Sep 2016

BSc in Electrical Engineering

Experience

Freelancer – Diving Instructor

Worldwide – Sep 2018 - Feb 2024

• Handled various requests from divers, frequently devising solutions to problems on-the-spot and with limited resources, while securing the well-being of individuals and smooth operation of trips.

• Catered to a diverse clientele with varying needs across global dive centers, demonstrating flexibility and adaptability in various situations and scenarios, ensuring expectations were met.

• Attended to customers from multiple cultural backgrounds, proficiently communicating in different languages and styles, fostering personal connections and client satisfaction.

Água Viva Mergulho – Diving Instructor

Florianópolis, Brazil – Dec 2016 - Jul 2018

• Established clear and effective communication to ensure proper learning for students across a broad spectrum of skill levels. Collaborated with a team of instructors to teach courses from beginner to professional levels.

• Led “Discover Scuba” programs, routinely simplifying and explaining complex concepts for novice participants, making sure ideas were comprehended and customers felt relaxed and confident.

• Proactively addressed daily workflow issues by designing, implementing and conveying new procedures to team members, leading to improved organization, efficiency and overall team satisfaction.

Me Salva! – Content Manager

Porto Alegre, Brazil – Aug 2015 - Oct 2016

• Managed a team of 20+ freelance content creators, handling aspects from hiring and training to supervision and payroll, guaranteeing streamlined operations.

• Set creation priorities, organized course structures, determined release schedules, and published new materials, improving educational offerings for engineering students.

• Reviewed and refined over 500 video lessons through creator feedback, elevating educational content quality and alignment with learning objectives.

Languages

Portuguese (Native), English (C2), Spanish (B2).